Refund Policy: All sales are FINAL. Due to the nature of our business and federal laws regarding health and sanitation. If you notice your product to be defective, or incorrect please contact us at earthlytemptations@yahoo.com IMMEDIATELY within 3 business days. If your item is defective or incorrect, we will allow an exchange. (if an exchange is granted, the customer is responsible for back shipping) MUST have a tracking number that needs to be emailed to us for your return to be processed. If you return an item without a tracking number and it goes missing, we ARE NOT responsible. Please allow 4-7 days for processing for returns.